A little clarity

Help and contact

Mimo is operated by Roman Bryl, a sole trader trading as Mimo. Business and correspondence address: 5 Brayford Square, London, E1 0SG, United Kingdom. Contact hello@sendamimo.com for help or privacy enquiries.

Paid, but can’t find your Mimo? Reopen the purchase tab or use Open my Mimo in your order confirmation. If the email link has expired or been used, request a fresh one through Find my Mimos. Check spam too. Please don’t pay again.

We send your confirmation after verifying payment. Sharing becomes available once our email provider accepts it for sending. If that takes longer, your paid order stays safe while we retry. Contact us for help or a refund.

Entered the wrong email? Use the original purchase browser to request a correction and confirm your new inbox. If that browser or mailbox is unavailable, contact support. A typed address, payment reference or recipient link alone does not prove ownership.

Tell us which screen you were on, roughly when, your phone/browser and what happened. Please don’t send full card details, passwords, recovery links or sensitive message content.

If a film won’t play, check your connection, try the playback or retry control, or continue to the personal message. Tap Sound on if needed. Contact us if the problem persists.

Payment does not send your Mimo to anyone. You choose when and how to share it. Recipient links work for 18 calendar months from payment unless refunded, disputed or revoked sooner. Recovery and replay do not restart that clock.

Last updated 13 September 2026.