A little clarity

Refund policy

Changed your mind? Let us know within 14 days of your purchase and we’ll refund the full price of your Mimo. You don’t need to give a reason, and it’s okay if you’ve already shared it or someone has watched it.

Once we issue a full refund, that Mimo’s private link will stop working. You do not give up our 14-day refund promise by opening or sharing your Mimo straight away.

This promise is in addition to your legal rights. It does not limit any longer cancellation period you may be entitled to, or your rights if your Mimo is faulty, unavailable or not as described.

To request a refund, email hello@sendamimo.com or write to Roman Bryl trading as Mimo, 5 Brayford Square, London, E1 0SG, United Kingdom. Give your order date and order reference or checkout email so we can find it. Do not send full card details, passwords, recovery links or your private message.

For our 14-day promise and statutory cancellation refunds, we will make the refund within 14 days of being told of your decision to cancel. Where a statutory price-reduction refund is due, we will make it without undue delay and within 14 days of agreeing your entitlement. We use the original payment method unless you agree otherwise, without a refund fee. Your payment provider may take additional processing time to display the credit.

If your Mimo is faulty, unavailable or not as described, contact us. Where applicable, repair or replacement must be free, within a reasonable time and without significant inconvenience. You may be entitled to an appropriate price reduction, including a full refund. Tell us about accidental duplicate charges so we can investigate.

Cancelling a messaging app’s share screen does not cancel your purchase. A payment dispute blocks access but is not itself a refund. A clear cancellation email or letter is enough; the Terms include an optional cancellation form.

Last updated 13 September 2026.