A little clarity

Terms

MIMO — YOUR ORDER TERMS Version: customer-order-2026-10-01-v2

HELLO FROM MIMO A little film, your own words, and a lovely way to make someone smile. Mimo is operated by Roman Bryl, a sole trader trading as Mimo. Business and correspondence address: 5 Brayford Square, London, E1 0SG, United Kingdom. Email: hello@sendamimo.com. Orders and customer information are provided in English.

WHO CAN BUY For now, you can buy a Mimo if you live in the UK, including when you’re travelling abroad. You can send it to someone anywhere.

YOUR MIMO One selected delivery film and your personal message, together through a private web link. It is not a physical card or downloadable video. Your recipient needs no app or account. October introductory offer price: GBP 1.00. No subscription or extra delivery charge. We are not registered for UK VAT. Internet/mobile data charges may apply. Choose your film, add your words and check the optional preview. Before paying, check the film, names, message and checkout email. You can go back to edit. Stripe processes payment and shows the available card and wallet options. Mimo does not collect full card details.

PAYMENT, CONFIRMATION AND SHARING Your paid order is confirmed when we verify successful payment. We then send one order confirmation with your order details, these terms and a secure way to return to your Mimo. Sharing becomes available when our email provider accepts that confirmation for sending. You do not need to open the email or wait for it to appear in your inbox. If sending is delayed, your paid order stays safe while we retry. Please do not pay again. Contact hello@sendamimo.com for help or a refund. Payment does not send the Mimo to your recipient. You choose when and how to share it. The confirmation's recovery link works once and expires after 15 minutes. You can request a fresh link through Find my Mimos. That does not restart your Mimo's availability.

AVAILABILITY Your Mimo is available for 18 calendar months from successful payment, unless a full refund, payment dispute or justified revocation ends access earlier. The exact expiry is in your confirmation. An unpaid checkout draft expires after 24 hours. Anyone with the recipient link can open it or forward it. Share it only with the people you intend. Cancelling a messaging app's share screen does not cancel your purchase. Keep a separate copy of words you want to keep forever: Mimo is not a permanent archive. Recovery and replay do not extend availability.

PLAYBACK You and your recipient need internet access, JavaScript and a browser supporting HTML5 video. You may need to tap to play or turn sound on. Networks and messaging apps can affect playback and previews. Preview your chosen film before paying. If playback fails, use retry or continue to the message, and contact support if the problem persists. These suggestions do not replace your legal remedies.

YOUR AGREEMENT I live in the UK and agree to the order terms. I’d like my Mimo available as soon as my confirmation is sent. I keep Mimo’s 14-day full-refund promise, even after sharing or viewing, and my legal rights are unaffected. We do not ask you to give up your cancellation rights.

REFUNDS AND PROBLEMS Changed your mind? Let us know within 14 days of your purchase and we’ll refund the full price of your Mimo. You don’t need to give a reason, and it’s okay if you’ve already shared it or someone has watched it. Once we issue a full refund, that Mimo’s private link will stop working. You do not give up our 14-day refund promise by opening or sharing your Mimo straight away. This promise is in addition to your legal rights. It does not limit any longer cancellation period you may be entitled to, or your rights if your Mimo is faulty, unavailable or not as described. To request a refund, email hello@sendamimo.com or write to Roman Bryl trading as Mimo, 5 Brayford Square, London, E1 0SG, United Kingdom. Give your order date and order reference or checkout email so we can find it. Do not send full card details, passwords, recovery links or your private message. For our 14-day promise and statutory cancellation refunds, we will make the refund within 14 days of being told of your decision to cancel. Where a statutory price-reduction refund is due, we will make it without undue delay and within 14 days of agreeing your entitlement. We use the original payment method unless you agree otherwise, without a refund fee. Your payment provider may take additional processing time to display the credit. If your Mimo is faulty, unavailable or not as described, contact us. Where applicable, repair or replacement must be free, within a reasonable time and without significant inconvenience. You may be entitled to an appropriate price reduction, including a full refund. A payment dispute blocks access but is not itself a refund. A clear email or letter requesting cancellation is enough. You may also use this optional form: To: Roman Bryl trading as Mimo, 5 Brayford Square, London, E1 0SG, United Kingdom; hello@sendamimo.com. I/We hereby give notice that I/We cancel my/our contract for the supply of the following digital content/service: Ordered on: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: Delete as appropriate.

YOUR WORDS AND RIGHTS You keep your rights in your words. You allow us to store and display them, with the selected film and names, as needed to provide Mimo and operate the service. Do not submit unlawful, threatening or abusive content, deceptively impersonate others or use material without permission. Avoid sensitive information in a shareable link. We may restrict access where reasonably necessary for unlawful use, abuse or security. Contact support to challenge an error. Your statutory remedies remain unaffected. Nothing excludes liability that cannot lawfully be excluded, including fraud or death or personal injury caused by negligence. These terms apply to this order. We will not retrospectively replace them to remove existing rights. English law applies, without removing mandatory consumer protections or local-court rights for consumers in Scotland and Northern Ireland. Contact support if you have a complaint.

EMAIL AND PRIVACY Your confirmation is a service email, not a marketing subscription. Keep it private because it includes a secure recovery link. It does not contain your personal message or recipient viewing link. We retain minimal purchase records, including the agreed terms version and agreement time, separately from your Mimo content. We keep one shared copy of each terms version, not a permanent archive of your personal email or message. Our Privacy notice explains processing, retention, providers and your rights.

Last updated 1 October 2026.